As of January 1st, 2014, the Internet Corporation of Assigned Names & Numbers (ICANN) requires verification of all Whois contact information. You must verify the information or risk having your domain name suspended by ICANN.

BEWARE OF GOOGLE ACCOUNT LOCKOUTS! If you enter an incorrect birth date showing you are not old enough when setting up or updating any Google account (gmail, calendar, YouTube, etc.), you will be locked out of your account. » more

Contact forms are an important part of receiving information from people who visit your website. To prevent your Sitebuilder contact form emails from being treated as spam, your website account should specify a contact Email Address that is hosted with our email servers (Example: info@yourdomain.com) rather than an outside email service such as gmail.com, yahoo.com, cs.com, cox.net, etc. Using a website hosted email account is a more professional way to do business anyway, so making this change is desirable for many reasons. ...more details.

Precision Computing Arts web hosting customers who are using our POP3 email systems can now upgrade their POP3 email accounts to IMAP email accounts.

• The upgrade fee is $1 per GB of storage space per month and starts at a 2GB upgrade (adds $2 per month).
• An upgrade fee is necessary because IMAP storage and processing resources are significantly more intensive than POP3.

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Unwanted bulk email — also known as "spam" — is a serious problem throughout the Internet. But what if you want to send a message to a large group of recipients? How do you avoid spamming them? Here are some tips:

1. Do not send bulk emails if you have purchased the addresses rather than collected them with recipients' permission. This would violate the CAN-SPAM act, which sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations.
2. Carefully follow guidelines given in the following publications from the Federal Trade Commission (FTC) about the CAN-SPAM Act:
   • http://business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business/ for specifications of this act
   • http://business.ftc.gov/sites/default/files/pdf/bus61-can-spam-act-compliance-guide-business.pdf for a very readable PDF version of this information.
3. Send only to a list of users who have specifically requested to receive emails from your company.
4. Use our SiteBuilder web hosting system's mailing list manager or a similar system such as Constant Contact that:
   • Enables recipients to opt-out, as per the CAN-SPAM act.
   • Enables you to create both HTML and Text email (which is required by some email systems), and to send yourself a test message.
   • Provides templates that you can use for the HTML email message, and/or enables you to create your own templates.
5. Do not use a standard email client to send out bulk emails (again, because it typically does not enable recipients to opt-out).

Failure to adhere to the above will irritate email recipients and, much worse, may get you kicked off your email or web hosting system as a spammer.

Upgrading SiteBuilder Mailing Lists
All of our SiteBuilder (Cool Tools) plans offer a mailing list manager. If you are using our SiteBuilder system, you may upgrade your mailing list capacity. Simply log in to your site editor, click the purple Mailing List button, click the Upgrade Mailing List button (right-hand side), scroll down to Add-Ons & Upgrades, and select the Mailing List upgrade that you want. You may select 1000 - 5000, in increments of 1000. Click Apply Changes. 

If you need more than the 5000 maximum, the upgrade charge is $2.50 per 1000 emails per month. Please contact us if you require an extended upgrade and tell us how many thousands of emails you need per month; we will contact our web hosts to upgrade for you.

As our customer base grows, it's even more important that we track all support requests carefully, so that no customer requests fall through the cracks. The best way for us to do this is to ask that all support requests come via email. You can request support through our Contact page, or by using the email address you already have been using for support requests.

This doesn't mean we'll never talk with you! We love keeping the personal touch in our business. Often, a phone conversation or face-to-face meeting is the best way to achieve a great solution for you. Typically, we'll follow up voice conversations with an email message to confirm our understanding or to summarize work that we have done for you. But please do always make your initial requests in writing, via email.

The following guidelines will help us give you the best service possible via email.

• Please be sure the Subject line clearly describes your request.
• Should you need to make a new request, please send a new email with a new Subject line.
• To help us track our email conversations with you, please always copy the original message in any reply that you send. Most email programs are already set up to do this. Some, such as AOL, are not. For AOL, simply select (highlight) the text before you click the Reply button.
• If it is an emergency and you are on the road or do not have access to email, then by all means, call us. We'll always do our best to help you.
• If you need help with any of this, just ask! We'll do our best to answer your questions.

(PLEASE NOTE: We cannot offer free support, except during FREE Website 10-Day Trial Period.)